GPUhub PTE. LTD. Last modified: March 15, 2025
At GPUhub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, share, transfer, and disclose your personal information when you use our services. It also explains your rights regarding your personal information.
1. Information We Collect
1.1 Registration Information
When you register for an account on GPUhub, we collect the following information:- Username: The unique name you choose for your account.
- Email Address: Used for account verification, password recovery, and receiving important notifications.
- Password: To secure your account. We strongly recommend using a strong, unique password.
1.2 Authentication Information
To ensure the security of your account and comply with legal requirements, we may require additional authentication information:- Government-Issued Identification: Such as a passport or national ID number, which may be necessary for certain services or to comply with local regulations.
- Biometric Data: In some cases, we may use facial recognition or other biometric data for enhanced security. This data is highly sensitive and will be handled with the utmost care.
1.3 Usage Data
To provide and improve our services, we collect information about how you use our platform:- IP Address: To identify your location and ensure the security of your account.
- Device Information: Such as the type of device you use to access our services.
- Activity Logs: Including the date, time, and duration of your sessions, as well as specific actions you take on the platform.
1.4 Customer Support Information
When you contact our customer support team, we may collect additional information to assist you:- Support Requests: Details of your inquiries and the responses provided.
- Communication Records: Including emails, chat logs, and phone call records, to ensure we can effectively address your concerns and improve our services.
1.5 Payment Information
To process payments for our services, we may collect:- Payment Method Details: Such as credit card numbers, bank account details, or other payment method information.
- Billing Information: Including your name, address, and contact details for billing purposes.
1.6 Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our platform:- Authentication: To recognize you when you return to our site.
- Preferences: To remember your settings and preferences.
- Analytics: To understand how you use our services and improve our platform.
2. Purpose of Collecting Information
2.1 Providing and Improving Services
We use the information we collect to deliver the services you request, enhance your user experience, and continuously improve our platform.2.2 Security and Compliance
To protect the security of your account and our platform, and to comply with legal and regulatory requirements.2.3 Communication
To send you important notifications, updates, and information about our services.2.4 Personalization
To tailor our services to your preferences and needs.2.5 Research and Development
To conduct internal research and development activities aimed at improving our services and developing new features.3. Storage of Information
We store your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After the retention period, we will securely delete, anonymize, or de-identify your information.4. Sharing of Information
4.1 With Your Consent
We may share your personal information with third parties when you have given us explicit consent to do so.4.2 Legal Requirements
We may share your information if required by law, regulation, legal process, or governmental request.4.3 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, customer support, and data analysis. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.4.4 Business Transfers
In the event of a merger, acquisition, or sale of our business, we may transfer your information to the acquiring entity. We will notify you of such a transfer and ensure that your information continues to be protected in accordance with this Privacy Policy.5. Transfer of Information
We may transfer your personal information to other countries where we or our service providers operate. We will ensure that such transfers comply with applicable data protection laws and that your information remains protected.6. Disclosure of Information
We may disclose your personal information in the following circumstances:- With Your Consent: We will disclose your information if you have given us explicit consent to do so.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Protection of Rights: We may disclose your information if we believe it is necessary to protect the rights, property, or safety of GPUhub, our users, or others.
7. Security of Your Information
We take the security of your personal information very seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:- Encryption: We use encryption to protect your information both in transit and at rest.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Audits: We conduct regular security audits to ensure our systems remain secure.